Privacy Policy
1. Introduction
At Kotchegna.com, we are firmly committed to protecting the privacy, confidentiality, and security of your personal data. This Privacy Policy outlines how we collect, process, store, and protect your information when you access or use our website and related services. We undertake all data handling in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our objective is to manage your personal information responsibly and transparently, ensuring your trust in every interaction.
2. Scope of the Policy and Role of the Data Controller
This Privacy Policy applies to all users and visitors of Kotchegna.com. The data controller responsible for your personal data is Kotchegna, which defines how and why your data is collected and processed. This policy governs all operations relating to personal data obtained through our website, whether from within the European Economic Area (EEA), the United States, or other jurisdictions.
3. Categories of Data Processed
We collect and process different categories of personal information to facilitate exceptional service and website functionality:
A. Usage Data:
Includes your IP address, browser type and version, time zone setting, geolocation data, language preferences, HTTP headers, date/time of visit, referral source, and duration of interaction with each page.
B. Account Data:
Includes your full name, billing/shipping address, email address, and phone number provided when creating an account or placing an order.
C. Profile Data:
Includes information related to your purchase behavior, product preferences, browsing habits, and saved wish lists.
D. Communication Data:
Includes customer inquiries, support tickets, chat logs, emails, and other forms of interactions with our customer service and support systems.
E. Technical Data:
Includes information collected from your devices, including device type, operating system, screen resolution, browser plug-ins, and system settings.
F. Transaction Data:
Includes purchase history, payment methods, invoice details, tax identification numbers (if applicable), delivery status, and order confirmations.
G. Preference Data:
Includes your preferences regarding receiving marketing from us, language settings, personalized recommendations, wishlist items, notifications, and communication options.
4. Legal Bases for Processing
We rely on the following legal bases to process personal data under GDPR and related legislation:
– Contractual Necessity: When processing your data to fulfill contractual obligations such as processing payments and delivering purchased products.
– Consent: When you explicitly agree to receive marketing communications, participate in surveys, or use cookies where consent is required.
– Legitimate Interest: Where we use your data to improve website performance, prevent fraud, or enhance user experience, provided these interests are not overridden by your rights.
– Legal Obligation: Where we are required by applicable laws or court orders to retain or disclose certain data.
5. Your Rights
As a data subject under the GDPR and/or CCPA, you are entitled to exercise the following rights:
– Right of Access: You have the right to request a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of any inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal data, subject to certain lawful exceptions.
– Right to Restriction: You may ask us to pause further processing of your data under specified circumstances.
– Right to Data Portability: You may request to receive your data in a structured, commonly used format or request that we transmit the data to another controller.
– Right to Object: In applicable circumstances, you may object to our processing of your personal data based on our legitimate interests or for direct marketing purposes.
– Non-Discrimination: Under the CCPA, users are ensured equal service and pricing regardless of exercising their privacy rights.
To exercise these rights, contact us at [email protected].
6. Security Measures
We implement appropriate administrative, technical, and organizational safeguards to protect your personal data. These include but are not limited to:
– Industry-standard encryption for data in-transit and at-rest
– Secure access controls and authentication measures
– Regular system patching, intrusion detection, and anti-malware protocols
– Secure data backups and disaster recovery procedures
– Ongoing privacy training and policy enforcement for employees and contractors
7. International Transfers
Where personal data is transferred outside of the EEA or other regions with data protection laws, we apply adequate safeguards. These may include the adoption of Standard Contractual Clauses approved by the European Commission, certification under recognized compliance frameworks, or legally binding corporate rules.
8. Data Retention
We only retain data for as long as necessary to fulfill the purposes for which it was collected:
– Usage and Technical Data: 26 months for analytics and diagnostics
– Account Data: Duration of the user account plus 12 months after closure
– Communication Data: 24 months following last user interaction
– Transaction Data: 7 years to comply with tax and financial regulation
– Preference and Profile Data: 36 months after last activity, or until consent is withdrawn
Data may be stored longer if mandated by legal or regulatory obligations.
9. Cookie Policy
Our website uses cookies to improve navigational experience, analyze site usage, and offer personalized content. Categories of cookies used include:
– Essential Cookies: Enable basic functionality such as page navigation and access to secure sections.
– Functional Cookies: Remember user settings and choices (e.g., language, regional settings).
– Analytics Cookies: Collect data on usage patterns to inform improvements and enhance service delivery.
– Performance Cookies: Help us understand performance metrics like load times and page visits.
We do not use cookies for behavioral advertising without explicit consent.
10. Cookie Management and Compliance
Users can manage cookie preferences via our site’s cookie consent banner or by adjusting browser settings. Where mandated by the GDPR or CCPA, cookies will not be deployed without affirmative consent, except for strictly necessary cookies. To withdraw or modify your consent, visit your preferences settings or contact us at [email protected].
11. Special Protections for Children
Kotchegna.com does not knowingly collect or process personal data from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information unless instructed otherwise by a parent or guardian.
If you believe a child has supplied us with personal data, please contact us at [email protected].
12. Policy Updates
We may occasionally revise this Privacy Policy to account for legal changes, service enhancements, or operational adjustments. Material changes will be communicated through a prominent notice on Kotchegna.com, and where appropriate, directly via email to registered users.
We encourage users to periodically review this policy to stay informed about our data protection practices.
13. Contact Information
Should you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
We are committed to maintaining compliance with applicable privacy regulations and to upholding the confidentiality and integrity of your personal data. For any privacy-related concerns or rights requests, please do not hesitate to reach out.